At Mike McGowan Driving School our driving instructors are all self-employed franchisees, therefore we act as their agent, taking bookings and transferring payments across to them. The contract for driving lessons is between pupils and their instructor’s.
Once you have made a payment to us, we will forward the total amount to the driving instructor, after the first lesson has been conducted. In the event you would like a refund, please approach your instructor first.
– Mike McGowan Driving School instructors will provide the pupil with a dual controlled car in a clean and roadworthy condition.
– All Mike McGowan Driving School instructors will represent themselves in a professional manner and be smart in appearance.
Mike McGowan Driving School has a strict no smoking policy.
Mike McGowan Driving School instructor’s will abide by an equal opportunity policy and will not discriminate against race, colour, creed, gender or sexual orientation etc.
Mike McGowan Driving School instructor is entitled to withdraw their car for the usage of your test, should they feel you are not ready. Mike McGowan instructor will always give you a minimum of 1 weeks’ notice providing you haven’t come to the instructor at short notice (less than 1 week).
You are allowed to take your driving test, should you not pass a mock driving test. As long as your Mike McGowan Driving School instructor is confident you still have a reasonable chance of passing.
Very occasionally instructors can become ill at short notice. In the event this happens we will endeavour to find you another instructor but cannot guarantee anything at such short notice.
In the event the instructor’s car is not road worthy for your driving test. Your instructor and Mike McGowan Driving School will do their upmost to find you a like for like vehicle. However, we cannot guarantee an identical vehicle.
Mike McGowan Driving School cannot be held responsible for any monies paid to the franchised instructor, as the contract is solely between the pupil and the franchised instructor. In the unlikely event you are unhappy or need help resolving an issue you can contact the office and we will try to help resolve the situation.
First time offers are available to new pupils joining Mike McGowan Driving School, you may only take 1 of these offers as they cannot be used in conjunction with other offers.
You are required to give a minimum of 24 hours’ notice to your instructor should you wish to cancel a lesson. Anything less than 24 hours and your instructor is entitled to charge you normal lesson rate or the prorated amount if it’s a block booking which includes the discount.
It is your responsibility to present your valid UK provisional driving license prior to the start of your first lesson. Failure to do so entitles the instructor to cancel any lessons you have booked within 24 hours and you may be charged.
Mike McGowan Driving School cannot be responsible for lesson/test cancellation due to mechanical breakdown or other emergencies such as illness/bereavement. We will endeavour to find a replacement vehicle/instructor as soon as possible but this is not guaranteed.
In the unlikely event that you are not fully satisfied with a recent driving lesson with us, please inform us of the reasons why via email and forward to Mike@mikemcgowandrivngschool.co.uk. Our office manager will look at your email and contact you as quickly as possible.
When purchasing gift vouchers please be aware they are valid for 6 months from the date of purchase and driving lessons must be redeemed/booked within this time.
All pre-paid block booking offers are valid for 6 months from the date of purchase. If you have any issues commencing/fulfilling your remaining lessons then please notify us by email:firstname.lastname@example.org (so we have proof of your problems/circumstances). Unfortunately if you contact us after the 6 months have expired then you risk losing any remaining lessons.
If you book a block of lessons and are unable to continue with them, we can issue a credit note for your remaining lessons; (expires 6 months from issue). Block bookings are non-refundable unless zero hours have been used.
If you book an intensive course with Mike McGowan Driving School and you then choose to cancel before commencing any lessons – you will lose 50% of the course payment unless a minimum of 2 weeks’ notice is given. Your instructor has booked your lessons out in their diary and has committed to you. An intensive course requires a lot of planning. Driving instructors are self-employed franchisee’s so the 50% deposit
secures your lessons times in the instructor’s diary. If you have commenced an intensive course and you choose to cancel, then you will forfeit any remaining hours you have paid for.
We believe that any complaints about the instructor’s training vehicle, ethnic origin, sex or training resources is a form of preference and should be stated when booking the first lesson, not after your first lesson.
If you have any problems or wish to raise a complaint, please consult Mike McGowan first. If you are still unhappy then put this in writing and email us. Please include your best contact number and our office manager will contact you as soon as possible.
If your complaint is regarding your test preparation please tell us in advance, not after your test, so we can help you. This gives you and us the best possible chance of passing first time.
Please understand that every instructor has their own way of teaching. If you have decided to seek a second opinion from another driving school and they disagree with our instructor’s teaching methods it doesn’t always mean your new school is right. If you have any issues regarding your lessons, then please speak to your instructor or alternatively contact me Mike @mikemcgowandrivingschool.co.uk
Mike McGowan Driving School are entitled to change driving tuition offers and prices at any time. Lesson prices are subject to change depending on location and whether you learn in an automatic or manual vehicle.
Any pre-payments are honoured at the time in which they were purchased, but the first lesson must be taken within a 6 month period from the date of purchase.
Use of Personal Information:
All personal information and details given to Mike McGowan Driving School are used to deliver the service intended and records are kept strictly confidential. Occasionally your information may need to be shared with third parties, in order for us to provide you with the requested service. For further information Mike McGowan Driving School uphold and are in accordance with the Data Protection Act (1998)
Mike McGowan Driving Schools is not liable to you (the pupil) for any loss or damage caused relating to any business interests such as lost profits, lost earnings, loss of opportunity/business or business interruption, including in no event liable for negligence or breach of statutory duty.
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